It is illegal for us to sell knives to anyone under 18 years of age.

 

To avoid this we have to carry out standard age checks on all new customers before we can process and dispatch your order.

 

The steps we will carry out are:

 

1. A check to see if your name is on the public version of the Electoral Roll at either your billing or delivery address.

If it is then your order will be processed and dispatched. If your name is not listed then,

 

2. We will contact you by e-mail asking for proof of age.

Please provide us with a scan of any official ID which shows clearly your name and date of birth.

Such as a driving licence, passport, birth certificate, medical insurance card or hospital letter

A clear digital photo or a scan will be acceptable.

 

E-mails should be sent to INFO@QTBAKING.COM

Picture messages should be sent to 07814342811

 

 To ensure that your order is dealt with quickly please ensure that you provide us with your full first name and surname (no nicknames, initials or abbreviations) and please ensure that you enter the address that your payment card is registered at, as your billing details. An alternative delivery address can be entered at the checkout.

Failure to enter the correct registered card address as recognized by your bank may result in the order being cancelled and refunded.

 

 Any scans or picture messages are deleted as soon as the information has been processed and no copies are kept.

 

If you cannot e-mail or text your proof of age then a photocopy could be sent by post to:

 

Quiver Tree Baking

46 Cobden Road

Chesterfield

Derbyshire

S40 4TD

 

If you cannot send any proof of age your order will be cancelled and refunded after 14 days.

 

We will only request proof of age once and once it is given the customer’s account will be updated, this will mean any further age checks for future orders will be unnecessary. If a customer logs into a new account then it is possible that they will be asked to provide proof of age again.

 

Please make sure that you check your e-mails (and spam box!!) when you have placed your order because if we have to ask for proof of age and you do not reply your order will be delayed and/or cancelled and refunded.

 

Since 2002, there have been two versions of the Electoral Roll available. The full (public) Electoral Roll and the edited (private) Electoral Roll.

 

The full Electoral Roll lists all people who are entitled to vote but access to this list is restricted by law, only the Police, security services and credit reference agencies can search the full version of the UK Electoral Roll.

 

It is possible to opt out of the edited Electoral Roll by means of ticking a box on the Electoral roll form. Once you have opted out then your listing will not be seen by businesses like us who use the Electoral Roll for identity checks. We can only view the edited version. If this is the case, we will need to see additional proof of age before we can process your order.